digisttella Return Policy
At digisttella.com , we are committed to providing you with high-quality digital content. If you encounter any issues with your eBook purchase, we are here to assist you. Please review our return policy for digital products below:
Eligibility for Returns:
- Due to the nature of digital products, all sales are final. Once an eBook has been downloaded or accessed, it cannot be returned or refunded.
- Exceptions may apply if:
- The eBook file is corrupted or defective.
- You were charged incorrectly or made an accidental purchase.
- You receive the wrong eBook due to an error on our part.
Non-Returnable Items:
- All digital downloads, including eBooks, are generally non-returnable.
- Gift cards and promotional items.
Defective or Incorrect eBooks:
If you receive a defective file (e.g., the eBook doesn’t open, has missing pages, or formatting issues), or you were sent the wrong eBook, please contact our customer service within 7 days of purchase at sttella.offi@gmail.com . We will provide a replacement or issue a refund after verifying the issue.
Refund Process:
- Refunds for defective or incorrect eBooks will be processed within 5-7 business days after the issue is confirmed.
- Refunds will be applied to the original payment method.
Accidental Purchases:
If you accidentally purchased the wrong eBook and have not downloaded or accessed the file, please contact us immediately. We will review your request and, if eligible, process a refund or exchange.
Contact Us:
For any questions or concerns regarding returns or refunds, reach out to our customer service team at sttella.offi@gmail.com